Frequently Asked Questions

payment

How can I pay for my MacBook charger?

We accept online payments via Paypal* on our website. We also accept the following payment methods:

  • Bank deposit/transfer: BPI, BDO, Metrobank
  • Remittance: Cebuana Lhuillier, LBC Express, M. Lhuillier, Palawan Pawnshop, Western Union
  • Credit Card*: Visa, MasterCard, American Express, Discover (via Paypal)
  • Other: GCash, Smart Money, meet-up**

*Paypal and credit card transactions are subject to a 5% surcharge
**meet-ups are at any MRT/LRT station or connecting mall, +100php delivery charge

I am interested in purchasing more than one MacBook charger, can I get a discount?

We can offer a discount to customers purchasing in bulk. For more information, please contact us through any of our numbers or send an email to sales@macbookcharger.net, or PM us on our Facebook page.

Do you offer Cash-On-Delivery?

We do not offer door-to-door cash-on-delivery at this time. We do, however, offer COD on meet-ups, which we can do at any MRT, LRT1, or LRT2 station, or connecting mall, for an additonal charge (100php).

Why the additonal 100php?

We prefer shipping via our trusted courier LBC. It costs us less, is less time consuming, and requires less manpower. We do offer COD meet-ups for our customers who prefer it, or really need the item immediately and cannot wait for LBC’s next-day delivery. We charge an additional 100php to cover our extra costs and manpower for meet-ups.

Do you do COD meet-ups outside Metro Manila?

No, we do not do meet-ups, or offer cash-on-delivery as a payment option, outside Metro Manila.


 

delivery

How many days will it take for my Macbook charger to arrive?

Long answer: All orders paid for before 12:00 noon will be shipped the same day, and received within 1-2 days. All orders paid for after 12:00 noon will be shipped the following day, and received after 2-3 days. Our business days are Monday through Saturday. We do not ship/deliver on Sundays and some non-working holidays. For some very remote areas, normal delivery terms may not apply, and delivery time may exceed 48 hours.

Short answer: 1-3 business days for payments before 12:00 noon, 2-4 business days for payments after 12:00 noon.

Do you deliver to my area?

We offer free shipping to anywhere in the Philippines. Our courier services are handled by LBC Express Inc. If you have an LBC branch in your area, we can ship to you, or in some cases, send our products for you to pick up at your nearest LBC branch at your convenience.

What is the status of the item I ordered?

You can track the status of your order by entering your tracking number on LBCExpress.com, or inquiring at any LBC branch. If you have lost your tracking number or were not provided one, contact us.


 

warranty

Do you offer a warranty on your MacBook chargers?

Yes, all our chargers come with a five-month replacement warranty.

The MacBook charger I purchased is damaged/is defective/failed during the warranty period; what should I do?

Send us a text/email describing the nature of the problem. If the item is damaged or defective, just ship it back to the sender address indicated on the package. Make sure to take note of your shipping expenses; you can redeem them in the form of rebates on any future purchases, deducting the total amount you spent from the price of your purchase.


macbook charger compatibility

Can I use a MacBook charger with a higher wattage than my old charger?

Yes. Not only is it perfectly safe, it’s actually better; higher wattage (not to be confused with higher voltage) simply means that the charger is built to higher specifications and is capable of delivering more watts of power. If your old charger is a 45W MagSafe charger, you can also use a 60W MagSafe chargeror an 85W MagSafe charger.

Can I use a MacBook charger with a lower wattage than my old charger?

No. The charger will be unable to fulfill the power requirements of your MacBook. Best-case scenario, your MacBook will simply not power on; worst-case scenario, it can damage or burn out the lower wattage MagSafe charger. Always use a MagSafe charger that is equal or greater in wattage than your original charger.

Are MagSafe and MagSafe 2 Macbook chargers compatible?

No. The original MagSafe chargers and MagSafe 2 chargers use a different sized pin, and are not to be used interchangeably.